Job Summary
SALGA is committed to providing its employees with opportunities to grow their careers through meaningful experiences and connections that inspire impactful contributions.
Organization: SALGA (South African Local Government Association)
Job Location: Durban, KwaZulu-Natal
Closing Date: 19 June 2025
Ref: 25/06/12
Cluster: Operations
Remuneration Package: A competitive salary package with benefits
SALGA is seeking a dedicated Receptionist to join their team, reporting directly to the Manager: Strategic Support & Analytics.
The successful candidate will play a vital role in managing front desk operations and providing exceptional administrative support.
Key Performance Areas
- Ensure the front desk is professionally managed at all times
- Coordinate logistics and boardroom meetings as requested by units
- Provide secretarial support including administration of records and forwarding accurate information to staff
- Enhance, organize, facilitate, and manage external and internal calls and messages from visitors
- Screen incoming calls and direct them appropriately
- Assist stakeholders and municipalities with information on their queries
- Establish an independent reporting mechanism for frontline tasks
- Assist with access control for entry into SALGA offices
- Monitor and manage visitors at the front desk
- Capture and forward all telephone messages to staff via the Electronic Messaging System
- Update and monitor the telephone list
- Perform any other responsibilities as required
Qualifications and Experience
- Matric certificate
- Experience as a Receptionist, Client/Customer Service in an office environment
- Customer Service/Relations certificate is essential
- Proven experience working in an office setting
Core Knowledge, Skills, and Behaviour
- Excellent verbal and written communication skills
- Strong interpersonal relations skills
- Ability to handle difficult customers with professionalism
- Capacity to screen calls and prioritize effectively
- Ability to provide basic information to callers
- Capable of handling pressure and multi-tasking
- Computer literacy is essential
- Culture fit: SALGA seeks individuals who share and uphold our core values, mission, and vision, demonstrating commitment beyond just performing tasks
Application Process
Suitable and qualified candidates are invited to submit their curriculum vitae online at APPLY HERE.
Note:
- Communication will be limited to short-listed candidates only.
- SALGA reserves the right not to proceed with the appointment for any vacancy.
- All appointments will comply with SALGA’s Employment Equity Plan.
Join SALGA and be part of an organization dedicated to making a difference in local government!
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