Work in Italy: IT Operations Trainee Program at the Alliance Bioversity International & CIAT
Job Title: Trainee, IT Operations and Service Desk (11 months)
Company: Alliance Bioversity International & CIAT
Job Location: Rome, Italy
Closing Date: 27 March 2025
The Organization
The Alliance of Bioversity International and the International Center for Tropical Agriculture (CIAT) delivers research-based solutions that harness agricultural biodiversity and sustainably transform food systems to improve people’s lives.
Our solutions address the global crises of malnutrition, climate change, biodiversity loss, and environmental degradation.
We collaborate with local, national, and multinational partners across Latin America, the Caribbean, Asia, and Africa, as well as with both the public and private sectors.
As part of CGIAR—a global research partnership aimed at achieving a food-secure future—we are dedicated to reducing poverty, enhancing food and nutrition security, and improving natural resources and ecosystem services.
About the Position
Located at our headquarters in Rome, the Trainee in IT Operations and Service Desk will report to the European IT Operations & Service Desk Coordinator.
This is a full-time, on-site position where the incumbent will perform IT Operations and Service Desk tasks following established standard operating procedures.
Responsibilities
Key responsibilities include:
- Logging all support requests using call-tracking software.
- Answering staff inquiries in person, over the phone, and via the ticketing system.
- Capturing detailed information to ensure prompt incident/request resolution and escalating as necessary.
- Assisting in documenting common issues and their resolutions.
- Installing, configuring, and maintaining desktop and laptop computers, printers, and software.
- Performing printer maintenance duties.
- Troubleshooting and resolving basic network access issues for end-users.
- Providing IT support for guests and visitors during meetings and conferences.
- Maintaining, configuring, and troubleshooting conferencing equipment.
- Performing basic administrative tasks.
- Providing regular feedback on operational and support experiences to the EU IT Operations & Service Desk Coordinator.
- Undertaking any other related duties as required.
Requirements
Essential Requirements:
- Secondary school education.
- Basic knowledge of user support for popular software, including Microsoft Office and Adobe products.
- Basic experience in setting up and troubleshooting PCs, printers, and networks.
- Familiarity with Windows desktop operating systems, specifically user profiles on Windows 10 and 11.
- Proficiency in both written and spoken English.
- Strong interpersonal and communication skills, able to engage effectively with diverse cultures and backgrounds.
- Excellent organizational and prioritization abilities.
- Client-focused approach with a keen sense of service.
- Good time management skills and attention to detail.
- Eagerness to learn and experiment with new technologies.
- Enthusiasm for working in a dynamic, fast-paced environment.
Desirable Requirements:
- Previous IT internships.
Benefits
This is a traineeship with a monthly salary of €1,217. The initial contract is for a period of 11 months, with potential for extension based on performance and funding availability.
Eligibility:
Applicants must have the legal right to live and work in Italy, meeting one of the following criteria:
- Italian nationals with a valid passport or identity card.
- EU citizens with a valid passport or identity card and registration from the Registrar’s Office (Anagrafe).
- Non-EU citizens with a valid Italian work permit (permesso di soggiorno per lavoro subordinato).
Applications
To apply, please visit our careers page at Alliance Bioversity & CIAT Careers and include reference number RFP500231 in your cover letter.
Please submit your application no later than 27 March 2025, including a motivation letter with names and email addresses of at least three referees, and a curriculum vitae, both in English.
Please note: Only shortlisted candidates will be contacted. APPLY HERE FOR THIS JOB.
Closing date for applications: 27 March 2025
Learn more about us at: Alliance Bioversity & CIAT
Explore careers with us at: Alliance Bioversity & CIAT Careers
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